Privacy Policy

Welcome to the Ice World Services. We value your trust in us and are committed to protecting your personal data and ensuring its transparent and responsible use. This policy explains how we handle your information throughout our various stages of operation, from design to maintenance.

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1. Data we collect

We need to collect certain information to accurately provide our services, including:

• Personal dataName, phone number, email, address (for contact and service implementation).
• Technical DataSpecifications of the required boxes (e.g., dimensions, type of goods, refrigeration requirements).
• Payment dataBilling information or bank account details (if services are requested through electronic platforms).
• Usage Data: If you visit our website, we may collect your IP address, browser type, and the pages you view.

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2. How we use your data

• Design and customizationWe use your specifications to create designs that fit your merchandise needs.
• Manufacturing and installation: We share technical details with our manufacturing team and technical partners to ensure quality.
• Insulation and cooling: We use data to select the appropriate insulation materials and cooling units.
• Maintenance and Support: We will contact you to schedule maintenance appointments or resolve any malfunctions.
• Service improvement: We analyze anonymous data (without personal identity) to improve our services.

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3. Who do we share data with?

• Internal team: Engineers and technicians involved in implementing your order.
• External Service Providers:Manufacturers or suppliers of insulation materials (only data necessary to complete the task).
• Official authorities: If local laws or regulations in the Kingdom of Saudi Arabia require data sharing.

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4. How do we protect your data?

• Encryption:We use encryption technologies to protect sensitive data such as payment information.
• Limited access:Only authorized employees have access to your personal data.
• periodic training: We ensure our team is aware of data protection best practices.

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5. Data retention period

• We retain your data for the duration of the contract, and then we keep it for a specified period in accordance with the laws or to ensure the maintenance service.
• You can request that we delete your data at any time, unless doing so conflicts with our legal obligations.

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6. Your rights

• Access: You can see what data we have.
• Correction: Inform us to update any inaccurate information.
• Deletion: Request that your data be removed if it is no longer necessary.
• Objection: Stop using your data for marketing purposes (if applicable).

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7. Cookies

If you have a website or app, we use cookies to improve your browsing experience, and you can manage their settings through your browser.

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8. Updates to the Policy

We will post any changes on this page, updating the release date. We encourage you to review the policy periodically.

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To contact us about privacy:

📧 Email:

Operations@iceworld-logistics.com

📞 Phone:

+966-054 087 9406

+966-054 274 4346

📍 Address:

JRRP+PV7 As Sulay, Riyadh, Saudi Arabia

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Thank you for choosing Ice World Services. ❄️
We always strive for unparalleled safety and quality in our services!